Frequently Asked Questions

Frequently Asked Questions & Answers

Below you can find answers to some of the questions that you might have.

Is the Demo Content available?
We provide a convenient way to import the theme's demo content directly from the back-end with a few simple clicks. All texts, photos, menus and widgets will be automatically set up for an easier and quicker start.
Can I use Visual Builders?
Yes. Even though our themes are completely independent of third-party plugins, you can extend their functionality by using plugins like Elementor, Visual Composer, Beaver Builder, etc.
Can I create a multilingual website?
Yes. You can easily create a multilingual WordPress website using a special third-party plugin.
Our themes are fully compatible with the popular WPML plugin.

How can I pay for the themes?
We accept payments via PayPal and 2CheckOut (2CO) for all major credit cards. We do not accept payments via Western Union, wire, cash, cryptocurrencies or other means.
What happens when my subscription expires?
If your membership expires, you can continue using the themes you've downloaded, but you won't have access to the latest theme files, support, or new theme releases. We'll send you a reminder when your renewal is coming up, no surprises.
How much does it cost to renew my subscription?
The renewal prices are always displayed on the Pricing Plans page.
Can I cancel my subscription?
Subscriptions can be canceled at any time from within your account.
Can I get a refund?
We offer refunds to any unsatisfied client up to 30 days after the purchase was made.
Please consult our Refund Policy for more information.

What do I need to use your themes?
A domain name.
A web hosting plan with PHP version 7.0 or greater and MySQL version 5.6 or greater.
The free WordPress software, which can be downloaded here: http://wordpress.org/.
What's the difference between WordPress.com and WordPress.org?
WordPress.com provides limited free hosting for your website, a great starting point for personal websites, bloggers, etc.
Or you can download the WordPress software for free at http://wordpress.org/ and install it on your hosting package, which is what I recommend to do.
Can I use your themes on WordPress.com?
Only if you have a premium WordPress.com Business Plan. Sites hosted for free at WordPress.com cannot upload custom themes. You will have to use the free, open-source WordPress software from http://wordpress.org/.
Can you install WordPress for me?
Sure, we can install WordPress on your domain. Please Contact us with your order details.
Can you install my purchased theme for me?
Sure, we can install WordPress on your domain. Please Contact us with your order details.

How do you provide support?
Quick, efficient support is provided via email and via Live Chat on our website. We will not provide any theme-related support via Twitter or Facebook.
What is the Support Schedule?
The usual response time is less than 45 minutes during regular work hours, Monday through Friday, 9:00am - 6:00pm (GMT+01:00). Response time can be slower outside of these hours.
I have some questions
I'll be glad to hear from you, so send me a message.

Let's talk about how we can help your business.