General Questions
What do I need to use your themes?
In order to be able to use our themes, you need 3 basic things:
- A domain name. We recommend registering it with Name.com.
- A hosting plan with PHP version 5.2.4 or greater and MySQL version 5.0 or greater.
- The free WordPress software, which can be downloaded here: http://wordpress.org
Can I use your themes on WordPress.com?
Not at the moment. Sites hosted at WordPress.com cannot upload custom themes, so you will have to use the free, self-hosted, open-source WordPress software from http://wordpress.org.
Read about The Difference Between WordPress.com and WordPress.org
Can you install my purchased theme for me?
Sure, we can install the theme on your domain. Please use the Contact us page for instructions on how to continue with this.
Can I remove the link to AcademiaThemes.com from the footer?
Yes, you are allowed to remove our credit link from the footer of the purchased theme. You can disable it directly from our Theme Options page, no code edit required.
Can I use your themes on more than one domain?
Yes, you are allowed to use our themes on any domains that you own.
Support
How do you provide support?
Quick, efficient support is provided via email.
We will not provide any theme-related support via Twitter, Facebook, phone, or other means of communication.
What is the Support Schedule?
Our general support hours are Monday to Friday, 08:30 to 18:00 (GMT+2). During this time, support queries will be answered in 12-24 hours (usually much quicker).
On weekends it may take a bit longer to receive a response.
Payments, Renewals, Refunds
How can I pay for the theme?
We accept payments via 2CheckOut (2CO) for all major credit cards. We do not accept payments via Western Union, wire, cash, or other means.
How long will I receive support and theme updates?
Each purchased theme includes one year of guaranteed support and theme updates.
What happens after my subscription expires?
Once your active subscription with us expires, our system will automatically suspend your account.
You will not be able to access our support forum, download the theme or theme updates.
However, you will be able to keep using the theme on your website for as long as you please.
After your subscription expires, you can choose to renew it at any time, no pressure.
Can I get a refund?
We offer refunds to any unsatisfied customer up to 30 days after the purchase was made. If you would like to request a refund, please send us an email and include the reason for the refund.
